Privacy Policy

At Citrus Travels, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website or book services with us. By using our services or visiting our website, you consent to the collection and use of your information in accordance with this Privacy Policy.

1. Information We Collect

We may collect and process the following types of personal information:

• Personal Identification Information: Name, address, email address, phone number, passport details, and payment information.
• Booking Information: Travel preferences, booking details, itinerary, and special requests.
• Technical Information: IP address, browser type, operating system, and browsing activity when using our website.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To process your bookings and provide you with the services you request.
• To communicate with you regarding your travel arrangements, promotions, and updates.
• To improve our website and services based on your feedback and preferences.
• To respond to inquiries and provide customer support.
• To comply with legal obligations, if necessary.

3. How We Protect Your Information

We use appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These include encryption, firewalls, and secure servers. However, please be aware that no data transmission over the internet can be guaranteed to be 100% secure.

4. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information with:

• Service Providers: We may share your information with trusted third-party service providers who assist us in fulfilling your travel arrangements, such as hotels, airlines, transportation companies, and tour operators.
• Legal Authorities: We may disclose your information if required to do so by law or in response to a valid legal request.

5. Cookies

Our website uses cookies to enhance user experience. Cookies are small files stored on your device that help us remember your preferences and improve website functionality. You can choose to disable cookies through your browser settings, but this may affect your ability to use certain features of our website.

6. Your Rights

You have the right to:

• Access the personal information we hold about you.
• Request corrections to any inaccurate or incomplete information.
• Request the deletion of your personal information, subject to certain legal requirements.
• Opt-out of receiving promotional emails or marketing communications from us.

To exercise your rights or if you have any questions about how we use your personal information, please contact us at the details provided below.

7. Third-Party Websites

Our website may contain links to external websites. We are not responsible for the privacy practices or content of these third-party websites. We encourage you to review the privacy policies of these sites before providing any personal information.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting an updated version on our website. Please review this Privacy Policy periodically for updates.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

Citrus Travels
Phone: +94 71 235 2352
Email: info@citrustravels.com